Terms and Condition

Ø  Please retain this original receipt as a proof of purchase.

Ø  AURORA reserves the right to amend the Terms and Condition without any prior notice.

Ø  By signing this receipt you are bound to agree to the Terms and Conditions stated hereinafter.

Ø  All exchange and warranty item(s) will be delivered back to AURORA Headquarters for further verification.  This process will take up to thirty (30) days.

Ø  All exchange and warranty claim are subject to product availability and management approval.

Ø  All Gold Bar are strictly non-refundable, non-exchangeable and non-returnable.

Ø  AURORA offers a lifetime polishing and cleaning services for any of our product(s).

Ø  If you have any questions, please contact our Customer Service at +601110504750, available on weekdays, from 9 am to 6 pm.

 

Exchange Policy

Ø  Only regular priced item(s) excluding leather bracelet are exchangeable within the period of seven (7) days from the date of purchase with the presence of this original receipt.

Ø  All discounted and promotional item(s) are strictly non-refundable and non-exchangeable.

Ø  All exchangeable Item(s) must be returned in its original sale condition, unworn, include original product packaging and labeling.

Ø  AURORA reserves the right to refuse any exchangeable item(s) if the conditions of the item(s) are not met. All returned item(s) shall be reviewed and subject for approval by the management before any exchange is done.

Ø  All Item(s) can only be exchanged once.

Ø  Goods sold are strictly non-refundable for cash.

Ø  All Gold Bar are strictly non-refundable, non-exchangeable and non-returnable.

Ø  Customer request to cancel order by personal reason will impose cancellation fee 5%.

Warranty Policy

Ø  Gold Product(s): Our limited warranty covers against any defects in material and workmanship for a period of six (6) months for gold product, whilst sixty (60) days for any applicable product(s) that comes with glass, stones and dangles.

Ø  Silver product(s): Our limited warranty cover against stone drop due to factory defect for a period of three (3) months.

Ø  Any stone drops due to factory defect are entitled for 1 to 1 exchange.

Ø  Any damage resulting from self-negligence, improper handling, lack of care, general wear and tear, misuse and unauthorized services or modifications is not covered under this warranty.

Ø  Wearing any counterfeit AURORA product that damages AURORA jewellery will instantaneously void the warranty.